http://gallery.me.com/dbanes/100381

If it was still blue and silver, had the original wood dash and looked like it had been looked after I would have been very tempted to buy it, some have said I should still buy it and ‘restore’ it to the original specification/colour.

The reality is that I’m 50 now and don’t really want to be struggling in a cold garage with an old car that’s rusted up, and worn out so I’ll pass and look for something that’s already on the road and just needs tidying up rather than re-building.

Sad, it would have been nice to have the old car back, but it’s not a realistic proposition at my age, with reduced ‘toy budget’ and a small garage.

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How about actually providing some customer service!

Here’s our experience so far;

- Purchased from a store in UK
- Returned defective product via rude staff, and only a partial refund.
- Got a letter saying ‘sad to see you go’
- Direct Debit wasn’t cancelled as promised causing another payment to go out
- Got a call weeks later saying ‘Welcome to Orange’. wtf!
- Completed internet for asking for explanation of bad service etc but no reply after a week except dodgy emails like this…

Is there anyone at Orange who cares?

David.
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Hello

We recently sent you an email requesting feedback on our Online services. We’d like to apologise for an error which meant that a number of customer’s email addresses were not hidden from view in the mail. We’re now reviewing our email policy to ensure that this doesn’t happen again.

Once again we would like to apologise for any inconvenience this has caused you.

Orange

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Orange OK on store sales, but failed terribly with in store post purchase complaints (Emma I hope you’re reading this, try to remember customers pay your wages) and online complaint handling.

Thank you for your email.

In order to assist with your query please provide the 4 digit PIN you selected to authorise my access to your account.

If you do not remember your PIN, please provide the below identification requirements:

On Account (billed) Customers: If you are the account owner, forward your full name, date of birth, current residential address and method of payment to enable me to access your details.

Prepaid: Customers: If you are the account owner, forward your full name, ID number (I.e. drivers licence number, passport number etc) used at time of connection, date of birth, and address at time of connection so that I can confirm your identity.

If you are not the account owner, I cannot confirm this information with you. The account owner will need to raise a new incident and provide the required details to authorise access to their account.

If the account is in a company name, I will require a Letter of Authority on company letterhead, listing your ABN, and signed by a Director in order to action your request. This letter of authorisation may be scanned and attached to this email or alternatively faxed to 03 6210 3362 attention ‘Correspondence Team’ for actioning.

Once I have verified that you are the account holder, I will update your Contact Us profile with your mobile number and account PIN so that this information is automatically provided should you email us from your registered email address in future.

I look forward to hearing from you soon.

Kind Regards

Tara
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
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And today Orange have sent me a customer service survey asking how the issue was handled (btw this email had no reply address and contained dozens of other peoples emails ‘bcc’d'!!)

Shame the issue is still open.